Subscription Policy
When you subscribe to Frozt, you’re signing up for repeat deliveries of your favourite real fruit goodies — based on the frequency and plan you choose.
We’ll store your payment info securely and charge you for each delivery (unless you’ve prepaid). Easy-peasy.
Some plans renew automatically — if you’d rather not continue, you can cancel anytime. Just hop into your account or email us if you need help.
Want to make a change or take a break? You’re in control. Your confirmation email has links to manage your subscription, or you can update everything straight from your account page.
FAQs
How does the Frozt Subscription work?
It’s super simple: choose your bundle, pick your delivery frequency, and we’ll send your chosen bundle right to your doorstep — no need to reorder each time. Just set the dates and we will arrange!
When do I get charged?
Your first payment is charged at checkout when you subscribe. After that, you’ll be billed periodically on the same date — unless you pause or cancel ahead of time.
Why subscribe instead of buying one-off?
You save more (yay), skip the hassle (double yay), and never run out of Frozt. No more last-minute juice & popsicle runs — it’s just always there, chillin’ for you.
Can I switch up my flavours or bundle?
Yes you can! Just let us know at least 2 days before your next delivery. And tell us if it’s a one-time change or if you’d like it to stick for future deliveries too.
Charges for re-delivery applies.
Can I pause or cancel my subscription?
Absolutely! You’re free to pause or cancel your subscription anytime through your customer portal.
The only time you won’t be able to cancel right away is if you’ve signed up for a plan with a minimum commitment — we’ll let you know upfront if that applies.
To access your subscription, just use the magic link we sent to your email when you first subscribed. Or, if you’ve created an account on our website, you can manage everything from there too.
How can I skip or reschedule a charge?
No worries — you’ve got options. Just pop into your customer portal:
- Want to skip a delivery? Hit the “Skip payment” button next to the scheduled date.
- Need to change the date? Tap “Reschedule” and pick a new one that works for you.
Simple as that!
Need help or want to make changes?
We’ve got you.
📧 Email: hello@frozt.co
📱 WhatsApp: +65 8042 8858
